Return Policy

We are committed to providing our customers with high-quality decorative art and an excellent shopping experience. If you receive an item with a quality issue, or if you need to return an item for any other reason, please carefully review the policy below.

1. Return Period

You may submit a return request within 30 days of receiving your order. Before initiating a return, please contact our customer service team via our website, providing your order number, photographs of the item, and the reason for the return. Please do not return any items without prior confirmation.

2. Return Conditions

Items must be returned in an unused and undamaged condition, ideally with the original packaging, accessories, and all related materials included. For returns initiated for personal reasons, the item must remain in a condition suitable for resale.

Returns may not be accepted in the following cases:

The item has been damaged due to improper use;

The item has been altered, modified, or shows clear signs of use;

The 30-day return request period has expired;

The item is damaged or missing accessories due to the customer’s own actions.

3. Quality Issues and Return Shipping Costs

If an item arrives damaged, contains printing defects, was shipped incorrectly, or has other verified quality issues, please contact us promptly and provide clear photographs. Once verified, we will cover reasonable return shipping costs and arrange for a refund or a replacement, depending on the situation.

If a return is requested due to personal preference, incorrect size selection, or other non-quality-related reasons, the customer is responsible for the return shipping costs.

4. Refund Processing

Once the returned item has been received and inspected, we will typically process your refund within 3–5 business days. Refunds will be issued to the original payment method; the time it takes for the funds to appear in your account may vary depending on the processing times of your bank, credit card issuer, or payment service provider.

If an order has not yet been shipped, you may contact us to request a cancellation. Once the cancellation is confirmed, we will issue a refund to your original payment method.

5. Return Address

Once your return request has been confirmed by our customer service team, please send the item(s) to the following address:

1726 POTOMAC AVE
VENTURA, CA 93004

Please include your order number inside the package so that we can promptly identify and process your return. Items returned without prior confirmation may experience delays in processing.

6. Shipping Damage or Issues with the Package

If an item is lost, broken, or severely damaged during transit, please contact us as soon as possible and provide photographs of the item and its outer packaging. We will verify the situation with the carrier and work with you to arrange a replacement or a refund.

7. Policy Updates

We may update this policy from time to time to reflect changes in our business operations or to comply with applicable laws. Any updates will be posted on our website and will take effect from the date of publication. The policy in effect at the time a customer submits a return request will apply.

We respect the consumer rights to which our customers are entitled under applicable law; nothing in this policy limits any statutory rights that cannot be excluded by law.