Shipping Policy

1. Shipping Scope

This website primarily serves the U.S. market; all orders are shipped within the United States. Please ensure that you provide an accurate and complete shipping address—including the correct postal code—when placing your order to ensure a smooth delivery process.

2. Order Processing Time

Once payment is successfully completed, it typically takes 1–3 business days to process your order, which includes order review, item preparation, quality inspection, packaging, and dispatch preparation. Weekends and U.S. federal holidays are not included in the standard order processing time.

3. Shipping Methods and Logistics Partners

We partner with professional logistics carriers within the United States. The specific shipping method is selected based on the destination, the dimensions of the items, and the weight of the package. Our primary logistics partners include:

USPS (United States Postal Service): Provides domestic parcel delivery and tracking services.

UPS (United Parcel Service): Offers a variety of parcel shipping and delivery services.

FedEx (Federal Express): Provides domestic shipping, parcel tracking, and delivery services.

We select the most appropriate carrier for each order to ensure that your decorative artwork arrives safely and in good condition.

4. Delivery Time

Orders within the United States are expected to arrive within 5–9 business days. Actual delivery times may vary based on factors such as the destination, shipping route, weather conditions, holidays, and the operational schedules of the logistics carriers. Deliveries to remote areas or specific types of addresses may require additional time.

5. Packaging and Transit Protection

Given that decorative artwork may be subject to pressure, impact, or other external factors during transit, we employ appropriate protective measures based on the size of the items and specific packaging requirements to minimize the risk of damage during shipping.

6. Shipment Tracking

Once your order has been dispatched, we will send tracking information to the email address provided at the time of purchase. You can use the tracking link to monitor the status of your shipment, including its progress in transit, arrival at a local delivery facility, and final delivery.

7. Shipping Address and Delivery Information

It is the customer’s responsibility to ensure that the recipient’s name, street address, city, state, and postal code provided are accurate and correct. If a delivery fails or is delayed due to an incorrect address, incomplete information, or the recipient’s inability to receive the package, additional time may be required to reschedule the delivery.

8. Delivery Delays and Shipment Exceptions

If a package has not arrived by the estimated delivery date, or if an exception occurs during transit—such as loss or damage—we will assist by contacting the relevant logistics carrier to investigate. Based on the findings and the specific circumstances, we will provide an appropriate resolution, which may include reshipping the order or issuing a full refund.

9. Updates to the Shipping Policy

We may, from time to time, adjust this Shipping Policy based on changes to our logistics partnerships, delivery services, or operational requirements. Any updates will be posted on this website and will take effect from the date of publication.