FAQ & Policy

1. What kind of products do you primarily sell?

We specialize in decorative wall art and related artistic decor in a variety of styles—including modern, abstract, minimalist, and vintage—suitable for spaces such as living rooms, bedrooms, home offices, and professional workspaces.

2. How can I make a purchase?

You can browse our website, select the pieces you like, add them to your cart, provide your shipping information, choose a payment method, and complete the checkout process. Once your order is successfully submitted, you will receive an order confirmation notification.

3. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, and American Express, as well as other payment options displayed at checkout. All transactions are processed through secure third-party payment gateways.

4. Are shipping costs included in the product price?

Product prices and any applicable shipping fees will be clearly displayed during the checkout process. If any taxes apply, they will also be calculated and listed in accordance with relevant regulations.

5. Where do you ship to?

Currently, we primarily offer shipping within the United States. Please provide a complete and accurate U.S. shipping address during checkout to confirm that your location is within our delivery area.

6. How long does order processing take?

Once payment is confirmed, it typically takes 1–3 business days to review, prepare, pack, and ship your order. Please note that weekends and U.S. federal holidays are not included in this processing time.

7. How long does delivery within the U.S. take?

Orders within the United States typically arrive within 5–9 business days. Actual delivery times may vary based on the destination, weather conditions, holidays, and the carrier’s operational schedule.

8. Which shipping carriers do you use?

We work with professional U.S. carriers such as USPS, UPS, and FedEx. We select the most appropriate carrier based on the destination, package dimensions, and specific shipping requirements.

9. How can I track my order?

Once your order has shipped, we will send tracking information to the email address you provided. You can use the tracking link to monitor your package’s progress, local delivery status, and estimated arrival time.

10. Do the actual colors of the artwork match the images on the website?
    
    We strive to ensure that our product images accurately represent the items; however, due to variations in display devices, screen brightness, and lighting conditions, there may be slight visual differences in the actual product color.
    
11. How do I choose the right size for decorative art?

We recommend measuring the wall space where you intend to display the artwork before making a purchase. Please carefully review the dimensions provided on the product page to ensure the piece fits well within your room’s layout and overall decor style.

12. Can I return an item after receiving it?

Items that meet our return criteria may be returned by following the procedures outlined in our website’s “Refund & Return Policy.” Generally, items must be unused, undamaged, and—whenever possible—returned in their original packaging with all included accessories.

13. What should I do if the artwork arrives damaged?

If an item is damaged during transit—such as damage to the frame or other quality issues—please retain the product and its packaging, and provide your order details along with photographs of the damage. Once verified, we will arrange for a replacement or a refund, depending on the specific circumstances.

14. Can I modify or cancel an order?

If your order has not yet entered the shipping process, you may request a modification or cancellation. Please note that once an order has been dispatched, we may no longer be able to cancel it.

15. What happens if a package is delayed or lost?

If a package has not arrived by the estimated delivery date, we will assist by contacting the carrier to investigate its status. Based on the findings and the specific situation, we will provide an appropriate solution, such as reshipping the item or issuing a refund.

16. How should I clean and maintain the artwork?

We recommend gently wiping the surface of the artwork with a soft, dry cloth. Avoid using harsh cleaning agents or excessive moisture. To keep the piece in good condition, please avoid exposing it to direct sunlight for extended periods or placing it in humid environments.

17. How can I access after-sales support?

If you have any questions regarding your product, order, payment, delivery, or returns/exchanges, please reach out to us through the customer service channels provided on our website. We will assist you as quickly as possible.